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Returns and Exchanges

Can I return or exchange items I have ordered?
We want our customers to be completely satisfied with our products and service. If you are not satisfied with your purchase from FiberWild! you may return or exchange it, with a few exceptions (see below). If you have any questions about whether to return an item, please call or send us an email before shipping it back to the store.
  • If your order was filled incorrectly or damaged in shipping, we will gleefully replace the items, and pay for all appropriate shipping costs. In addition, we will ship the replacement items at no cost.

  • If your order was filled correctly, we will accept your return:
    • All returned items must be unused, in original form, in good condition and able to be resold.
    • If your return is postmarked within 14 days of you receiving your order, your refund will be given using your original payment method.
    • If your return is postmarked after 14 days of you receiving your order, your refund will be given as store credit, which can only be used online.
    • The refund or store credit for correctly filled orders will not include the initial shipping costs.
    • The buyer is responsible for the shipping costs to return or exchange the items.
  • No returns or exchanges will be accepted after 60 days from date of purchase.
Exceptions: What items cannot be returned or exchanged?
  • Yarn skeins wound into balls
  • Closeout, discontinued or clearance items
  • Special-order items
  • Yarn from kits
  • Books, patterns and magazines (both electronic downloads/PDFs or hardcopy)
How do I return an item?
Send your returns in a securely wrapped package to FiberWild!, 304 S. Main St., Galena, IL, 61036. We will process your refund or exchange upon arrival here at our store. Please include a note with your order number so we can process your return! A copy of the original invoice is always best. We do not accept C.O.D. returns.

I ordered the wrong item, how do I change my order?
Yikes! Call us ... we will be happy to modify your order if it has not yet shipped.

How do I cancel an order?
If your order has not shipped, you may cancel your order. Unfortunately, there is no way online to do this, so you will have to send us an email, or give us a call!

Need More Help? ... Call or Drop us a Note!
Don't hesitate to send us an email or telephone. We are available 7 days a week from 9:00 am to 5:00 pm Central Time at 888-848-KNIT (5648) or 815-777-3550. Off hours, you can always check our Help pages.

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FiberWild! 304 S. Main Street, Galena, Illinois 61036 USA 888.848.KNIT (5648)
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