At FiberWild.com, your privacy is our priority and we are committed to protecting your privacy at all times, in all situations.
At FiberWild!, we believe that your personal information belongs to you. When you become a FiberWild.com member, we ask you to fill out a form that requests your name, address, e-mail address and telephone number. The information we collect about you when you create an account is used exclusively to process your order and to provide you with a smooth and efficient shopping experience. Without your consent, this information will NEVER be sold, given, rented or traded to third parties.
You will only receive communication from us if you contact us for a particular reason, to receive your orders, or if we need to contact you for other administrative purposes. Administrative e-mails will not contain promotional materials. If you choose to receive our e-newletters, they will contain promotional materials only from FiberWild!
In an effort to provide exceptional customer service, we ask for your telephone number when you sign-up for an account on our website. We will only contact you by telephone if we are having difficulty reaching you via email. Rest assured, we NEVER share your personal information with anyone, period. If you do not want to include your phone number during the account sign-up, simply enter any 10 digits into the phone number input field.
The FiberWild! Newsletter Program
You can choose to receive email newsletters from FiberWild! by signing up at the store or online. The emails we send may include special offers, notice of store promotions, updates on services offered, and information on upcoming local events.
To ensure that we are providing materials of interest to you, we may monitor whether you opened a particular email, the date and time you opened the email, and if you have clicked on the images and/or links within the email.
You may unsubscribe at any time from our email program by clicking on the unsubscribe link at the bottom of any email message. All unsubscribe requests will be honored within 10 business days.
Our Use of Log Files
When you visit our site we automatically log your IP address, your browser type and your access times. We utilize this information to conduct site performance evaluations, to see where visitors are coming from and to keep track of click stream data (the screens our users visit on our site). This data helps us to determine what content our members find most appealing so that we can maximize your enjoyment of the site. Log files are not tied to personally identifiable information.
All FiberWild.com employees take your personal information very seriously. All employees must learn and obey our security policies. Access to site personal information is limited to owners of the company and key systems personnel. Your information is ID and password protected and our security is reviewed on an ongoing basis.
Our site uses a 128 bit encrypted SSL to increase the security of our customer’s information. However, FiberWild! L.L.C. does not guarantee complete security of stored information. For more information regarding our site security, visit our Security page.
Correcting/Updating Your Personal Information
After becoming an FiberWild.com member, you may correct/update your personal information by logging in, and clicking on the My Account link at the top of any page. From the My Account page, click the "View or change my account information" link. If you wish to deactivate your account, you may Contact Us, send an email, or give us a call, we will remove you from the site.
Links to Other Sites
We may correct or supplement your address information with standardized postal information in order to ensure that your orders are delivered. We do this to ensure that our members receive their orders and to lower our shipping costs.
Cookies are pieces of information that your browser stores on your computer's disk drive which identify you when you enter our site. We may use session cookies to provide a seamless user experience, and to better understand our site traffic and demographic information.
Your Feedback is Always Welcome
You can also phone us at 888-848-KNIT (888-848-5648) or 815-777-3550 daily from 9:00 am to 5:00 pm Central Time.