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Returns and Exchanges

Can I return or exchange items I have ordered?
We want our customers to be completely satisfied with our products and service. If you are not satisfied with your purchase from FiberWild! you may return or exchange it, with a few exceptions (see below). If you have any questions about whether to return an item, please call or Contact Us before shipping it back to the store.
  • If your order was filled incorrectly or damaged in shipping, we will gleefully replace the items, and pay for all appropriate shipping costs. In addition, we will ship the replacement items at no cost.

  • If your order was filled correctly, we will accept your return:
    • All returned items must be unused, in original form, in good condition and able to be resold.
    • If your return is postmarked within 14 days of you receiving your order, your refund will be given using your original payment method.
    • If your return is postmarked after 14 days of you receiving your order, your refund will be given as store credit, which can only be used online.
    • The refund or store credit for correctly filled orders will not include the initial shipping costs.
    • The buyer is responsible for the shipping costs to return or exchange the items.
    • Please include the original invoice with your return or exchange to ensure proper credit.
  • No returns or exchanges will be accepted after 60 days from date of purchase.
What items cannot be returned or exchanged?
  • Outlet, sale or specially priced items
  • Special-ordered items
  • Yarn from kits
  • Books, patterns and magazines (both electronic downloads or hardcopy)
How do I return an item?
Send your returns in a securely wrapped package, with delivery confirmation and sufficient postage, to FiberWild!, 304 S. Main St., Galena, IL, 61036. We do not accept C.O.D. returns. You will receive an e-mail confirmation when we receive and process your return.

I ordered the wrong item, how do I change my order?
Yikes! Call us ... we will be happy to modify your order if it has not yet shipped.

How do I cancel an order?
If your order has not shipped, you may cancel your order (Scout will be very sad). Unfortunately, there is no way online to do this, so you will have to Contact Us, or give us a call!

Need More Help? ... Call Us!
If you have any questions, you may find the answers to the right on this page, or on the Customer Service pages. If not, please click on Contact Us to send an email and we will respond to you personally.

You can also phone us at 888-848-KNIT (888-848-5648) or 815-777-3550 daily from 10:00 am to 5:00 pm Central Time.

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