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We received some great feedback from our customers ...

 

...ďI got the link for your store on Ravelry. I have to say your website is awesome! Right off the new Addi crochet hooks caught my eye. Then the Patchwork Afghan. And the Ella Rae superwash sale. Waaaa hoooo! And, you have a kitty on the customer service page...it doesn't get any better then that!" ...
Kathie, October 2010

 

 

... ďI stumbled on your site from an ad for socks and decided to take a chance. I have ordered from you twice and am about to put in another order. You guys are fantastic! I get updates on my order and it arrives in no time. This last order was placed on Friday 13 November and I received it today-the 17th. Your company ROCKS! Thank you for being there for us." ... Yvonne, Armed Forces, Germany, November 2009

 

  ... "Thanks!  Your customer service is *superb* regarding both promptness and keeping customers updated as to their order's status.  Kudos!" ... Joan, Monument, Colorado, April 2010
 


  ..."I recently purchased my set of Addi Click Turbos from you and must say I am EXTREMELY PLEASED! My recent projects have led me to try lace knitting and I must say I love it. I bought one set of size 5 Addi Lace needles and have fallen in love as well...which leads me to my question. Do you have any plans on carrying the NEW Addi Click Lace Needle set in the near future? It says they are on pre-order and expected to ship in April. I was wanting to order through FiberWild again because the free shipping was awesome as well as the fact that they got to me in what felt like the blink of an eye, I never expected them that quickly. If you do know when you plan on carrying them, if you do, I would like to wait until then. I am just curious as to wether you knew or not. Thanks so much for awesome service by the way!" ... Ashely, Arnold, Missouri, March 2010  


 

..."I just wanted to tell you again how much I am enjoying the patterns I have purchased from FiberWild! Your directions are clear, concise and easy to follow - which isnít always the case with some patterns! I finished one pair of Stockton Socks in time for Christmas for my husband - he LOVES them, and Iím knitting the second kit for me. I also cast on the Arched Gussets sock pattern, and even though Iíve only knit ONE pair of toe-up socks my entire life, I had absolutely no trouble at all following your instructions - and thatís saying something, considering that this is a different method than the one I learned in the toe-up sock class I took!

And Iím knitting on DPNs - never could get the hang of two circulars - and Iím not having any problems with the conversion there, either.

Give yourself a big pat on the back - you really have accomplished something great! Iíve got another free-with-purchase pattern I got at a LYS in my area that is full of errors, and is giving me a migraine right now, and itís much simpler than any of yours!"... Lisa, Los Angeles, California, January 2010

 

 

...ďYou guys are awesome!!I like all the communication." ...
Mary, Edina, Minnesota, January 2010

 

 

...ďI truly enjoy ordering from you and visiting your site.  I will recommend Fiberwild to other knitting friends.  You are wonderful at keeping your customers informed as well as always offering options if they are not satisfied.  I dealt with Amy over some Clicks that didn't work properly and she immediately helped me out and I got a replacement pair.  Thank you for being the kind of business people I like to deal with." ... Ardene, Merced, California, October 2010

 

We really appreciate all the feedback and support everyone has provided ... we all work very hard making sure our customers are thrilled with their knittin' and crochet projects! ...Talk to you Soon! Amy

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